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Terms & conditions

GENERAL TERMS AND CONDITIONS FOR THE CONTRACTING OF TRAVEL SERVICES

1. PURPOSE

The present terms and conditions for travel services regulate the access and use of the URL www.Carameltrail.com, property of CARAMELTRAIL, S.L. (hereinafter, Carameltrail), through which Carameltrail organizes and/or acts as a broker in the sale to the user of package trips and other tourist services.

Carameltrail is a Spanish travel agency, for which it has the necessary title-licence granted by the Spanish Government (C.I.C.M.A num. 2642), Registered in the Commercial Register – Volume 29146, Folio 120, Inscription 1, Sheet M-524759, with Company Tax Identity Number. B-86338654.

The contracting of any of the package trips entails the full acceptance by the user (traveller) of these General Terms and Conditions and oblige the parties, together with the particular conditions that may be established for the services contracted.

2. PRICES

The price of the Service and/or Package Trip includes the services specifically included as such in the “Travel document” which is the personalized programme/offer contracted and sent to the traveller. Our travel costs are inclusive of all fees, taxes and costs mention in each “travel document”. Once the deposit or full payment is made, Carameltrail will send the traveller a Receipt and Booking confirmation document, where all services, experiences and inclusions are detailed.

The price of the Service and/or the Package Trip does not include the items not expressly mentioned therein. Not Included, for instance, are any other service not expressly stated in the “Travel document” (programme/offer), accepted by the traveller and detailed in the Receipt and Booking confirmation document.

3. PAYMENT TERMS

Payment terms: When accepted conditions, a 40% deposit of full cost of your trip (excluding international flights) will be required to book your customized trip. Once we receive this deposit, Carameltrail will send you receipt and booking confirmation, total cost of the trip and pending amount.

The remaining amount must be paid at least 45 days before arrival date. If payment is not received by the due date, Carameltrail understand client is not interested in the trip and will proceed to the cancellation of all services. In this case Carameltrail will proceed to established in point 4, Cancellation Policy.

Late booking (less than 45 days in advance) have no extra charge, but 100% deposit will be needed to book and guarantee all services.

Payment options: You can pay by either Credit Card (VISA, Master Card or American Express) or Bank Transfer. We will confirm travel booking once we have receive the payment.

4. CANCELLATION POLICY

– If trip is cancel by traveler, then traveler is entitled to return paid amounts, minus 10% of the total paid amount as booking fees. This percentage will increase as follows: If cancellation occurs between 45 and 30 days in advance, 25% of the total. Between 30 and 15 days, 35% of the total. Less than 15 days, 100% of the total. Some experiences and services booked by us in advance such as train tickets, flight tickets, football tickets, bullfight tickets, car rental, special experiences, etc. may not have refunds or may have higher penalties. If you have insurance company, then you may reclaim them all cancellation charges.

– If exceptionally trip is cancel by Carameltrail, Carameltrail will always offer an alternative but if is not accepted by traveler, then traveler will be entitled to return 100% paid amount of the modified portion of the trip. * Carameltrail can´t respond if the cancellation is due to force majeure or fortuitous event, meaning by such the unusual and unforeseeable circumstances beyond the control of the party by whom it is pleaded, the consequences of which could not have been avoided even if all the due care had been exercised.

No refund will be made for the services not used voluntarily by the traveller.

We recommend to purchase trip cancellation insurance.

5. MODIFICATION POLICY

All our trips are tailor-made and we adapt them to our traveler’s preferences and travel styles at any point. So once your trip is booked and confirmed you may change any aspect of it: length, dates, services, experiences, number of travelers, etc… Carameltrail will re-calculate all travel costs, re-schedule the itinerary and will inform traveler if there are costs increases. This increase can occur subject to supplements, surcharges and special conditions when the new dates coincide with trade fairs, special events or holidays.

Carameltrail will not charge any amount in travelers’ credit card without traveler’s written confirmation or through secure gateway.

If Carameltrail needs to modify any service confirmed, then we will inform immediately the traveler. Carameltrail will adopt the appropriate solutions to continue the service and/or trip, with no price supplement for the user, and if applicable, it will pay the amount of the difference between the services expected and the services provided. If traveler does not agree with these modifications, then traveler will be entitled to the refund of that portion of the trip.

6. CLAIMS

The traveler is obliged to inform us of any non-compliance of the contract as soon as possible. After your trip you can still notify us if there has been any service you are not satisfied with. Carameltrail will try to provide a satisfactory solution to your complaint.

7. LIABILITIES

Carameltrail will be liable to the traveller, with regard to the obligations that correspond to the travel management environment, for the proper fulfilment of the obligations arising from the Travel document and services arranged. This liability will cease upon the occurrence of any of the following circumstances:

– If shortcomings in the execution of the contracts are attributable to the traveller.

– If the referred shortcomings are due to force majeure, meaning by such the unusual and unforeseeable circumstances beyond the control of the party by whom it is pleaded, the consequences of which could not have been avoided even if all the due care had been exercised. The compensation for the damages, resulting from the non-compliance or the improper performance of the services involved in the package trip will be restricted in accordance to the international conventions governing such provisions.

8. LAW & JURISDICTION

Relation between Carameltrail and travellers is subject to Spanish Law and jurisdiction of Spanish courts.

1- Tell us about your dream holidays!

Contact us and let us know about your dream holiday! We will love to know about your interests and travel style. We will get in touch with you in no time with many ideas for your trip.

2- We will prepare an exclusive travel proposal.

We will send you a unique trip proposal, just like you! We will arrange an itinerary full of experiences and activities that will meet your interests. You will be certain to find the perfect trip you are looking for.

3- Enjoy your trip!

They already have...
Excellent trip to Madrid. Samuel and his team crafted an itinerary to match my timing, budget and interests. I was able to see the sights, key museums and experience Madrid nightlife over a too short weekend. ...
Wally Bobkiewicz (Evanston, IL. USA)
Thank you so much for your fantastic planning for our outstanding vacation in Spain going far and beyond in preparing a trip that went beyond our expectation. We enjoyed it a lot. Remember, when ever you ...
Sam Al Rifai (Spring, Texas. USA)
Thank you to Samuel and all Carameltrail´s team for a superb two week experience in Spain. Everyone we encountered from his team was professsional, courteous and knowledgeable. There was never a bad moment.
Nick Wheeler (Wyoming, USA).
I have travelled many places in Europe and by chance found Carameltrail Travel Agency for Spain. They were absolutely the best I have ever worked with in Europe. Angela did an absolutely excellent job in communicating ...
Carole Ann Fleming (Fort Worth, Texas. USA)
Very professional, discreet and delivers excellent results. The most memorable all the shows that the travel company was able to book for us. If I could take my trip again, I would plan a longer trip.
Luis Saldaña (San Juan, Puerto Rico. USA)
Great trip to Andalucia. Our hostess was wonderful and really helpful. Hope to join you again soon!
Eric (Holland)
This Spain travel agency did a phenomenal job in planning my itinerary. Sam was especially excellent in providing many options and details. Just through email correspondence he learned my likes/dislikes and had such focused attention that ...
Dana Codispoti (New York City. USA)
Our experience wouldn’t have been the same without your help and attentiveness. Carameltrail was diligent in finding out our interests, flexible with our requests regarding the itinerary, and tailored the trip to our liking perfectly. We ...
Sarah and Steve Valentini (Chicago, IL, USA)
They exceeded our expectations. They tailored a trip for our family that we and our children (ages 7 and 10) enjoyed. It was the perfect balance of letting us explore Spain along with some guided tours ...
Mandi Siddiqui (Winnipeg, Canada)
Samuel worked with us on a varied and detailed trip to Spain this summer. He was open to the changes we made as we went along. His responses to our questions or comments were almost immediate. ...
Debbie Zim (Israel)
The most memorable part of our trip was All of it . . especially Seville and the three major art museums in Madrid. Carameltrail is an amazing company that attended to every detail to make this ...
Robert Michaels (Sedona, Arizona, USA)
Samuel Rojo of Carmeltrail put together a fantastic trip to Spain, Morocco and Portugal for 2 friends. We travelled to Morocco which included Marrakech, Casablanca, Essaouira & an amazing day hiking on a mule up the ...
Jeanne Scanland (Tennessee, USA)
I have worked with many travel agents in the past, and no one worked as diligently from beginning to end as Samuel and this Spanish travel agency. Besides planning a great trip, he was in touch ...
Cheryl Berman (New Jersey. USA)
Bruce and I thank you for putting together such a wonderful trip. The drivers and guides were all great and very interesting. They made the trip easy and enjoyable. We had lots of fun with them. ...
Nan G. (Watchung, NJ. USA)
Our trip to Spain was perfect thanks to all the planning and support from this Spanish travel agency. The guides were wonderful, the hotels perfectly located and lovely and all the recommendations were “spot on”! Looking ...
Nancy Newman (San Carlos, CA. USA)
Carameltrail was truly an amazing experience! I have never used a travel agency per se to plan a vacation, but after this experience, I can say that I was really impressed at the attention to detail. ...
Katherine Marion (Hoboken. New Jersey. USA)
Hola Samuel the family have returned home safely to Australia! Short note to say thanks for all the organisation and planning put into co-ordinating our rather packed trip to Spain and Portugal! A fantastic set of ...
Jason & Ethel K (Sydney, Australia)
I just returned from a 2 week private trip to Spain. Samuel and his team at CaramelTrail thought of every detail! From our pickups from airport and hotels to the knowledgable guides – every experience was ...
Crystal Vastine (Texas, USA)
This Spain travel agency demonstrated an unsurpassed level of professionalism and punctuality. This level of service and dedication was very obvious even during my initial contact with Samuel and preparations before the trip. My entire trip ...
Mac Guballa (Arizona, USA)
I was fortunate enough to spend some time in France and Spain tracing some paternal roots and enjoying all that Spain has to offer. Upon the recommendation of a friend, we used CaramelTrail to put together ...
Paul Taltavull (Maryland, USA)
To be honest, I was skeptical of this Spain tour company just because it was an online company but after their first response, I was much at ease. Angela was incredibly kind, quick to respond and ...
Kate Pankratz (Madison, USA)
This Spain trip with five other girlfriends was going to be a first trip to Spain and I was rather nervous. Samuel listened to our ideas and formulated an itinerary for a 17-day trip that gave ...
Susan Warner (California, USA)
Thank you for making our trip to Spain so successful and memorable. 5 stars trip all around. We made a video of our trip which we wanted to share. We used a U2 song and the ...
Matthew Hartman (Pittsburgh, USA)
From the planning stage through the actual trip to Spain, Samuel was an attentive and thorough travel agent. His suggestions regarding guides, hotels, restaurants and transportation were always well thought out and shaped by our travel ...
Susan Berkon (NY, USA)
My husband and I found Samuel online while looking for an agent to assist us in our European honeymoon. Samuel provided us an AMAZING experience. He crafted a unique 11 day trip designed to our interests ...
Eric & Makenzie Buhman (Pittsburg. PA. USA)
I want to thank you for a wonderful Spain tour that was just what we wanted. We loved all the Hotel choices. We loved all of the lovely guides you chose. We felt that we were ...
Jan Mullen (Mariposa.CA.USA)
Hola Samuel! Deborah and I have returned home safely. Our trip to Spain was amazing because of the great care and planning you did for us. We loved every minute of it as each day was ...
Bernadette McCool (Masachussets, USA)
Angela with Carameltrail planned a remarkable trip to Spain for two traveling companions from Texas. Every minute detailed was explained, including photos of street signs and buildings, during our free times along the journey. I have ...
Suzanne Hill (Fort Worth, Texas. USA)
This Spain tour company is an excellent travel company. We had a wonderful trip to Spain. Because they had arranged all travel details, we were never stressed about travel connections.  The pace was perfect.  All of ...
Tom Knutilla (Ann Arbor, Michigan. USA)
Hola Samuel, For those that might be reading this to learn more about the service you provide thru Carameltrail I wanted to let them know about the EXCELLENT experience that we had. It all begin with ...
Alex & MaryLou Padilla (Santa Fe, USA)
Our trip to Spain and Morocco with Carameltrail was one of the best decisions I have made. Samuel design our private trip to Spain and Morocco with great detail and care, listening to our interests and ...
Denise and Michael Smith ( Perth, Western Australia)
Samuel is outstanding in helping clients with their plans to travel to Spain. Very organized and it was a wonderful experience visiting various places in Spain, through Samuel’s help. His team is excellent!
Nancy Coscolluela (California. USA)
Samuel, So pleased to be able to comment on this page and tell how much we enjoyed our travels through Spain and Portugal. Carameltrail and Samuel went above and beyond any travel agency we have used ...
Nancy and Joe Tuhtan (San Rafael, California. USA)
An incredible trip to Spain planned by Carmeltrail. Perfectly organized and coordinated by Samuel and Angela of Carmeltrail. All local private tour guides were top rate: professional, knowledgeable, and eager to share their culture and history ...
Laura Kuhn (Charlottesville, VA. USA)
The best description I can offer for our recent two week trip to Spain arranged by this Spain Travel Agency is BEYOND MY EXPECTATIONS!! From our first contact with these Spain travel specialists to our return ...
Mark & Brenda Enright (Oakdale, Minnesota. USA)
Carameltrail was referred to us by a friend who had just travelled to Spain and used the services of this Spain travel agency. She said she had an amazing trip to Spain and I am so ...
Samreen Siddiqui (Philadelphia, USA)
The trip to Spain was excellent. The hotels were excellent. The tour guides in Spain were very knowledgable and helpful. We felt very well taken care. It was a pleasure meeting Samuel and I would highly ...
Bruce Lockwood (Malibu, California)
Having never been to Spain and knowing very little about it, but hearing from everyone else we knew that had gone there had loved it, we decided that it would be a great destination for a ...
Howard Reisman (Massachusetts, USA)
The entire experience has exceeded my expectations. Thank you guys!
Jennifer Legendre
We have just returned from a wonderful vacation tour in Spain. We would like to strongly recommend Carameltrail tours as we were very impressed with their well organized tour. They place a great deal of attention ...
Luisa Wheeler (Texas, USA)
My family and I had a wonderful time in our private trip to Spain. Spain is an amazing country! The people are very friendly and the food and culture are second to none. Thank you again ...
Mr Mehta & Family (New Jersey, USA)
We went in a private trip to Spain. Samuel and his Spain travel agency team at Carameltrail did a great job in putting together an amazing trip for us. The experience was very personalized and the ...
Brittany Moran (Providence, USA)
Thank you so much for organizing a fantastic trip to Spain. Everything was first class. Our accommodations were perfect as well as the transport service. The tour guides were very knowledgeable and helpful that made our ...
Mala Taylor (Suwanee, GA. USA)
Spain is a beautiful country. The sights are magnificent and the people welcoming. We had a wonderful trip. Everything was scheduled beautifully. The accommodations were terrific. We would stay longer if we could so that we ...
Susan Reverdy (Stow, Massachusetts, USA)
They are a very professional, ethical and efficient travel company. Samuel put together an excellent tour with high quality hotels, which made our trip most enjoyable. He gave us a good taste of Spanish culture and ...
Kathleen Zurilla (Blooming Grove, NY. USA)
Mi esposo y yo viajamos con otras dos parejas. Samuel fue recomendado por una Amiga en Panamá. La experiencia fue a otro nivel. Samuel y su Equipo nos organizaron nuestro viaje en España pensando en todos ...
Enoch & Carmela (Panamá, Rep. de Panama)
I would like to thank Sam for our wonderful experience in Morocco. Our trip to Morocco began from the time my friends and I corresponded with Sam on our interests through the time we came back ...
Maria Lopez (New York, USA)
Samuel and Carameltrail organized an absolutely first rate trip to Spain for myself and eight other family members. I was a bit hesitant to choose him initially, since he runs a small Spanish travel agency that ...
Patrick Machado (San Francisco, California)
Our trip to Spain managed by Sam Rojo at Carmeltrail was extraordinary. Sam listenened very carefully to everything about which we were interested and arranged for us to see it all, taste it all and love ...
Bill & Patty W. (Athens, Michigan. USA)
When our son traveled to Bilbao, Spain to study abroad for a semester (Jan. 2013 ), my husband and I decided we would plan a trip to Spain to visit him. We knew we wanted to ...
Cindy & Mike Mathis (Alexandria, Virginia. USA)
Samuel and his team at Carameltrail carefully handcrafted each day our of trip specifically tailored to our personal requests. The trip was cultivated special just for us and it felt that way! Each day was seamlessly ...
Celene Carey (Vancouver, Canada)
We would also like to thank you for the thoughtful planning of the trip and taking care of the many details needed to make tourists, like ourselves, comfortable in new surroundings. Everyone that was responsible for ...
B. Beller (New Jersey, USA)
We just returned from 10 days trip in Spain. Our trip was very thoughtfully planned by Angela and we had a great time. Our guides were outstanding in all locations. The hotels were within walking distance ...
John and Sheila Willemin (Jenkintown, PA. USA)
Samuel and his Spain travel agency designed a wonderful personnel trip for me to northern Spain. Things couldn’t have worked smoother, it was a great time!
Mike Posey (Los Angeles. California. USA)
We traveled through Spain with my husband and two children. Samuel understood our needs and tailored a perfect trip suitable for a 12 and 16 years old. The guides he provided where on time, extremely knowledgeable ...
Sophie Perisic (San Mateo. Ca. USA)
My wife and I traveled to Spain for 11 days in October 2013. We don’t always use travel agents for our travels but considered using one to save us some time in researching the best sites ...
Rick Saul (Gaithersburg. Maryland. USA)
Samuel was great from start to finish. All the plans he organized were great, he is responsive beyond belief. He will work within your budget. We liked him so much we invited him and family to ...
David Zeichick (California. USA)
Thank you for helping us plan such an amazing trip to Spain and meeting with us along the way. There were so many experiences that we can’t believe that we were able to have. I can’t ...
B. Bacher (St. Louis, USA)
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